Released on: August 26, 2008, 9:07 am

Press Release Author: Lokad.com

Industry: Software

Press Release Summary: Staffing is the No1 cost of in call centers. As a result,
managers are frequently conservative and under-size staffs; causing long waiting
lines that customers are quite familiar with. But new call volume forecasting tools
may change this situation.

Press Release Body: LOKAD.COM

Contact: Joannes Vermorel
US: +1 (716) 989 6531
FR: +33 (0)9 70 46 63 81
Email: press@lokad.com

FOR IMMEDIATE RELEASE

THE END OF THE LONG WAITING LINES IN CALL CENTERS?

Staffing is THE major cost when running a call center, and staff level management is
known to be a cornerstone of the call center profitability. Too much staff means
idle operators and direct wasted money. As a consequence, many call center managers
are quite conservative and frequently under-staff their call center causing the long
waiting lines that customers are very familiar with.

Call volume forecasting has been known for a long time to be the key to obtain
desired service levels (e.g. ensuring that every incoming call gets answered in less
than a minute), yet forecasting is also known to be especially difficult.
Forecasting toolkits have been available for a long time, but since they require a
lot of statistical knowledge to produce accurate forecasts, Microsoft Excel is still
the number one staff scheduling tool in this business.

Yet, start-ups, such as Lokad.com are now offering forecasting as a services.
Instead of letting the call center manager deals with its forecasts or forecasting
models that are just too complicated to be reasonably used, the data can be send to
a hosted service and get their forecasts back in 1-click. In addition, all the data
for all the call centers get mutualized to improve further the overall forecasting
accuracy.

This commoditization of advance forecasting methods may signify the end the long
waiting lines - well, at least for the companies that are willing to provide decent
customer services.

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If you would like more information about this topic or schedule an interview with
Joannes Vermorel, please send an email at press@lokad.com

Web Site: http://www.lokad.com/call-center-calculator-software.ashx

Contact Details: Address: 70 rue Lemercier, Paris
France

Phone Number:
Email: lokaddesktop@lokad.com